As the partner network expanded, The Config Team faced a familiar challenge: how to scale high-quality training without scaling internal effort.
Their long-term vision was to build a centralized, branded learning environment that could serve both external partners and internal teams, ensuring that everyone interacted with the same source of truth.
Challenge 1: Partner Training Did Not Scale
Partner training relied heavily on live sessions and manual coordination, which limited reach and consumed internal resources.
This approach made it hard to train partners efficiently as demand increased.
The Solution
EducateMe enabled the team to move partner training to an on-demand model, allowing partners to access content independently without scheduling constraints.
Challenge 2: Training Content Was Unstructured and Hard to Reuse
Before EducateMe, training materials existed mostly as Word documents and informal sessions, with no consistent structure.
This made it difficult to reuse content or ensure consistency across partners.
The Solution
With EducateMe, the team consolidated documentation into structured courses and journeys that learners could self-serve.
Challenge 3: No Clear Way to Confirm Partner Readiness
The team lacked visibility into whether partners had completed all required training before engaging with customers.
Without this clarity, it was difficult to maintain quality and consistency.
The Solution
EducateMe provided progress tracking and reporting, helping the team monitor completion and learner engagement.
Challenge 4: Existing LMS Was Difficult to Use and Maintain
The company was already using an alternativeLMS but found it limiting and harder to work with.
Ease of use and speed of adoption were critical requirements.
The Solution
EducateMe stood out for its intuitive interface and ease of use.
Challenge 5: Limited Internal Capacity to Support Learners
Supporting partners one by one required significant internal effort.
This limited how much the team could scale training.
The Solution
EducateMe enabled a low-touch learning experience where partners could progress independently.
Challenge 6: Need for Fast Support and Responsiveness
The team needed quick answers and flexibility while building a new training approach.
The Solution
EducateMe’s support team responded rapidly to questions, feature requests, and reporting needs.
The Results
Massively Expanded Reach
Training is now available to partners anytime, anywhere, without scheduling constraints.
Reduced Internal Effort
Internal teams no longer need to repeat the same explanations.
Foundation for a New Way of Working
While there were no historical benchmarks, EducateMe enabled a completely new partner enablement strategy.
High Adoption & Positive Feedback
Feedback from partners and internal teams has been overwhelmingly positive.
Improved Confidence in Partner Readiness
The team can now confidently assess when partners are ready to work with customers, protecting brand quality and customer outcomes.